Leak Adjustment Policy

Effective July 1, 2024

1. Customer must present receipt for repairs to customer water system as proof that the cause of the high bill has been corrected.
2. Calculation of adjustment:
   
   1. The leak adjustment is not to exceed a period of two (2) months.
   2. Calculate the average water bill for the three (3) months prior to the occurrence of the leak.
   3. Subtract the average bill from the high bill for each month. Divide the remainder by two (2).
   4. Customer to pay the average bill plus the amount calculated in part 3 per month.
   5. If a customer has not been a customer long enough to calculate an average bill for the previous three (3) months, an adjustment may be made once an average is established.
3. This adjustment to be limited to no more than one (1) time in any one-year period.
4. In the case of natural disasters such as tornados, hurricanes, floods, or fires, the adjustment can be similar to the above by having the customer pay the average bill and the remaining consumption being charged at the rate of the production cost of the Water District.
5. Under no circumstances can the adjustment result in a charge less than the rate of the production cost of the Water District.