Reconnection Procedures

Consolidated Waterworks issues statements on a monthly basis. The amount is considered Past Due if payment is not received by the Net Due Date. A Friendly Reminder will be sent for those amounts that have become Past Due and service may be discontinued if payment is not received by the due date indicated on that Notice.

Disconnect Policy[PDF]

If your services have been disconnected for non-payment:

  • Same day service reinstatement with full payment of past due balance, plus a $25.00 reconnect fee if payment is made by 2:00 p.m.

  • If service reinstatement is required the same business date with payment after 2:00 p.m. Monday - Thursday, customer can elect to pay the afterhours fee of $25.00, in addition to the $25.00 reconnect fee, and the past due balance. No service will be reinstated after 2:00 p.m. on Friday.

  • IMPORTANT - All payments for reinstatement of interrupted services due to delinquency must be by cash, money order, or credit card during business hours (8 am to 5 pm). Payments made using the Online Bill Pay System do not guarantee reinstatement of service.

  • Attention Customers- Customers should have shut-off valve visible for technician to leave the water off at this valve. Customers will have access to turn shut-off valve on when they arrive at the property. Customers should also have all faucets turned off. If the needle does not stop turning when the technician turns on the water, then the technician will leave the water off in the meter box. The customer will have to call the office and give a window of time when they can be met by a technician to restore service.